The following lists some of the possible errors that you might encounter while using Fix Central. More details on the cause of the errors and how to correct the errors are provided.
- Authorization Failed. Retry?
- Your proxy supports these authentication schemes: [ntlm]
- Error downloading file from the server, code nnn
- Image catalog troubleshooting
- Still need help?
When it occurs: Logging in with your user IBM user ID and password.
Details/Resolution: You have typed an incorrect user ID or password. Try again. See the registration help for additional information.
Your proxy supports these authentication schemes: [ntlm]When it occurs: When connecting to your system from Fix Central.
Details/Resolution: The complete error message is as follows:
Unsupported authentication scheme. Only Basic proxy authentication
is supported. Your proxy supports these authentication schemes: [ntlm]
Fix Central does not directly support proxies which require NTLM authentication. NTLM authentication is used by Microsoft ISA Server as well as other proxy and firewall software. If your proxy requires NTLM authentication you must configure rules to allow Microsoft Firewall Client access through the firewall. You will also need to install the Microsoft Firewall Client on your workstation if not already present. Details about the Microsoft Firewall Client can be found at the following URL and searching for document number 929556:
The product download can also be found in the same document.
Alternatively, you might try configuring your proxy in the Java Control Panel. Open the Java Control Panel by clicking the Java icon in the Windows Control Panel or right-clicking the Java teacup icon in your system try. Click on the Network Settings button in the Java Control Panel, and use the ensuing dialog box to configure your proxy settings. Click OK in the “Network Settings” dialog box, and again in the Java Control Panel to save your changes. You might need to restart your web browser for the changes to take effect.
Another solution will require you to change your configuration to use only Basic authentication.
Specific questions regarding your network configuration and setup should be addressed by your local network staff and or software provider.
Error downloading file from the server, code: nnnWhen it occurs: When a failure occurs while downloading PTFs or virtual images to your system.
Details/Resolution: The complete error message is as follows:
java.io.IOException: Error downloading file from the server, code: nnn
Where nnn represents one of several possible three digit error codes. Look for your specific code below for more information:
| Error code | Meaning | Resolution |
|---|---|---|
| 130 | Cannot connect to server | There was an interruption in your network connection or your proxy server prevented the connection from going through. Please ensure your proxy settings are correct and try your order again. |
| 132 | Cannot create a directory | The user profile you used to sign into your system does not have enough authority to create files in QGPL or the chosen image catalog, or the profile's storage quota has been reached. Verify your profile has the required authority and has enough quota space for the files you are downloading. |
| 134 | Cannot read a file | |
| 135 | Cannot write a file | |
| 137 | Cannot connect to proxy server | There was a problem connecting through your proxy server. Make sure your proxy server is running, and that your proxy connection settings are correct in your web browser and Java Control Panel. If your proxy uses NTLM authentication, see: Your proxy supports these authentication schemes: [ntlm] above for more information. |
| 139 | Need proxy ID, password | |
| 154 | Access denied by server for client's URL | The requested fix was not found on the download server or was otherwise not available to be downloaded, or the download server was not available at the time you tried the download. Please try your order again. |
If you get an error code other than the ones listed above, or the error persists, please use the feedback button on the Fix Central web site for further assistance.
Image catalog troubleshootingFix Central allows you to download virtual images and load them directly into an image catalog on your IBM i system. The contents of the image catalog can be displayed using the WRKIMGCLGE IMGCLG([image catalog]) command.
Add image catalog entry
Fix Central adds each image to the image catalog.
If WRKIMGCLGE IMGCLG([image catalog]) does not show the expected entries, check the [user.home]/fixcentral/logs/fc_applet.0.log file on your PC for errors.
If Fix Central was not able to add the entry, use the ADDIMGCLGE IMGCLG([image catalog]) FROMFILE([image file path]) TOFILE([image file name]) command to add it manually.
Load image catalog
Fix Central loads the image catalog.
If a value of true is displayed on the order summary, Fix Central successfully loaded the image catalog.
If a value of false is displayed on the order summary, Fix Central was not able to load the image catalog. This could be caused by the image catalog not being associated with a virtual optical device or the virtual optical device not being varied on.
The log file written to [user.home]/fixcentral/logs/fc_applet.0.log on your PC might contain useful information about errors encountered while populating the image catalog.
If Fix Central was not able to load the image catalog, use the LODIMGCLG IMGCLG([image catalog]) DEV([virtual optical device]) OPTION(*LOAD) command to load it manually.
Verify image catalog
Fix Central verifies the image catalog was loaded successfully.
If a value of true is displayed on the order summary, Fix Central successfully verified the image catalog.
If a value of false is displayed on the order summary, Fix Central was not able to verify the image catalog.
The log file written to [user.home]/fixcentral/logs/fc_applet.0.log on your PC might contain useful information about errors encountered while populating the image catalog.
If Fix Central was not able to verify the image catalog, use the VFYIMGCLG IMGCLG([image catalog]) TYPE(*PTF) SORT(*YES) command to verify it manually.
Still need help?If you are still unable to troubleshoot the error or require immediate hardware or software technical assistance, contact IBM product support through your normal problem reporting channels.
In the United States of America:
Contact Support Line at 1-800-IBM-SERV (1-800-426-7378).
For Countries/Regions outside the United States of America:
Contact your regional technical support center.
See the IBM Passport Advantage web site if you need to obtain an IBM technical support contract.